General rating
2.2/5.0
Of the 45 reviewers, 12 (26.67%) recommend this store.
Customer reviews
5
11
4
1
3
1
2
5
1
27
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Share your experience with DSW by leaving a review! We carefully review and publish both positive and negative feedback!
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0
Natalie540
Reviewed on: Jun 30, 2023
Recommends this store!
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3
Clark488
Reviewed on: Jun 19, 2023
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1
Robert L.
Reviewed on: Jun 17, 2023
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1
Shaw462
Reviewed on: Jun 16, 2023
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0
Fox431
Reviewed on: Jun 12, 2023
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0
Jerome.Peters
Reviewed on: Jun 02, 2023
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1
Jennie15
Reviewed on: Jun 01, 2023
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3
Aubree616
Reviewed on: Jun 01, 2023
Recommends this store!
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0
Adrian.Barnes
Reviewed on: May 30, 2023
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0
Daryl
Reviewed on: May 28, 2023
FAQs by the Kupn Community
I recently purchased a pair of kookaburra Ugg boots for my niece for Christmas. When I received the boots yesterday the cover of the box was not ther
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Can I return an online purchase to my local store?
Brett Dec 16, 2019
According to their website and receipt, yes you can.
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how long does it take for a order to arrive
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What should i do about being sent used shoes?
Becky A. Aug 15, 2020
Take pictures on the day it arrives and contact dsw immediately. Any issues contact BBB
Terry564 Dec 16, 2019
I would contact them through customer service and request a refund.
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I have been on call waiting over 1 hour and longest wait time is keep on increasing. what is the reason for that?
Leta455 Dec 01, 2017
It is an automative system that tries to calculate the hold time based on how many calls have finished vs how many calls are coming in. It is annoying to be on hold for awhile but shoephoria! Center is the only call center in the nation, with a lot more shoe lovers calling in at once than the call representatives that are available
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