DSW Reviews

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General rating

2.2/5.0

Of the 45 reviewers, 12 (26.67%) recommend this store.

Customer reviews

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Very easy and affordable

Very easy and affordable. I ordered a couple of pairs of slides and ended up not receiving a couple of the pairs but after reaching out I received a refund on the purchase within the next couple of days.

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Natalie540

Reviewed on: Jun 30, 2023

Recommends this store!

Evil and hungry

Evil people put trashcans in the isles and my grandma tripped.the door closes way to fast and i was hungry and wasn't offered anything. That's when i decided to eat some socks. The belts were a good thing to wash them down with.

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Clark488

Reviewed on: Jun 19, 2023

DSW does not take back defective shoes

I bought a pair of flip-flops. Rocket dogs at the DSW in Garland, Texas. I wore them for one day, and they hurt. They left a blister but I had no other shoes to wear so i had to wear them for the day They are defective. The manager of the store said i could not return them because i wore them and she couldn't resale them. I repeated that they are defective, and she again said she can't resale them because i wore them. So i am wondering why she would resale defective shoes. And why she could not refund my money. I guess they dont stand by their shoes. You can see the lump on the left one thats defective

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Robert L.

Reviewed on: Jun 17, 2023

Charging more than MSRP? Not cool.

I purchased a pair of Teva flip flops for $37.99. I loved them and wore them immediately when I got home. I then noticed the original tag from Teva stating MSRP $35. What? I called DSW and spoke to a manager Monica on June 15. She suggested I return them since I was unhappy. I said I wasn't unhappy with the shoes but with the fact DSW charged MORE than the MSRP which I had never seen done before. I asked for a credit. No can do, she said. I then called Teva and spoke to a very helpful representative who said that charging more is "allowed" and that DSW is more expensive than other stores selling their merchandise. Lesson learned. And it's not the $3.00, folks. It's the point of it all.

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Shaw462

Reviewed on: Jun 16, 2023

Received used shoes that were still crusty

OK I ordered a pair of Birkenstocks, they said the wrong ones. Call customer service, they are say OK we are sending you the correct pair in a shipping label to send back the old ones. They even expedited shipping I received a pair of used sandals that DSW does not even sell. I'm talking crust and all it really looks like whoever packs the orders took off their shoes and shoved them in a Birkenstock box because both the box and the bag the shoes were in say size 9 color black and I received a size 8 navy blue sandal call customer service again completely livid they claim they sent out a new pair. Yeah I have not received an email showing shipping. I still cannot believe this happened.

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Fox431

Reviewed on: Jun 12, 2023

Triple billing

I bought 2 pair of shoes online my card was debited 133.42 on May 30. On June 1 my card was debited 64.04 and 133.42 again! I had to have my bank reverse the 133.42. I just found out my shoes shipped separately so the 64.04 debit is correct I'm to get another debit for 69.38 but I still have a pending hold on my account for 133.42! I buy online all the time and have never experienced anything like this. I will not use DSW again

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Jerome.Peters

Reviewed on: Jun 02, 2023

SLOW!

DSW used to be the only site I shopped for shoes, but nowadays the standard is for them to take a week just to prepare an order, and another week for the shoes to arrive by slow first class mail. Only order from DSW if you can wait 2 weeks for your shoes to arrive.

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Jennie15

Reviewed on: Jun 01, 2023

Cute and memorable

Shoes are cute, stylish, and hip. Prices are fair, and their app always remembers your B-day. Great place to buy shoes.

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Aubree616

Reviewed on: Jun 01, 2023

Recommends this store!

I have a gift card that I got from my…

I have a gift card that I got from my employer for DSW. I have stopped by several times to include today. I finally saw a pair of Van's that I really liked. I went to try them on but there was one of those electronic devices on the shoes that had been locked over the laces. I couldn't try them on because the top of the shoe would not open enough to try them on. Well, if you have a theft problem then you are safe. You didn't, however, get a sale! I will choose a different store the next time my employer offers a gift card.

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Adrian.Barnes

Reviewed on: May 30, 2023

Poor Customer Service

I bought a pair of shoes that completely fell apart after 5 months. But what is even worse is that when I reached out to DSW they said there was nothing they could do about it, no refund or exchange. They don't stand behind the products they sell. I've been a long time DSW customer but this will definitely be my last purchase from them. Do better DSW.

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Daryl

Reviewed on: May 28, 2023

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FAQs by the Kupn Community

I recently purchased a pair of kookaburra Ugg boots for my niece for Christmas. When I received the boots yesterday the cover of the box was not ther

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Can I return an online purchase to my local store?

Brett Dec 16, 2019

According to their website and receipt, yes you can.

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how long does it take for a order to arrive

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What should i do about being sent used shoes?

Becky A. Aug 15, 2020

Take pictures on the day it arrives and contact dsw immediately. Any issues contact BBB

Terry564 Dec 16, 2019

I would contact them through customer service and request a refund.

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I have been on call waiting over 1 hour and longest wait time is keep on increasing. what is the reason for that?

Leta455 Dec 01, 2017

It is an automative system that tries to calculate the hold time based on how many calls have finished vs how many calls are coming in. It is annoying to be on hold for awhile but shoephoria! Center is the only call center in the nation, with a lot more shoe lovers calling in at once than the call representatives that are available

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